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Data Protection Policy :


Last updated January 2024



Organisation means Faitmaiz

DPA means the Data Protection Act 2018 which implements the EU’s General


Data Protection Regulation.

Responsible Person : Pierre Vennen

Register of Systems : Wix

1. Data protection principles

The Organisation is committed to processing data in accordance with its responsibilities

under the DPA.

DPA requires that personal data shall be:

  a. processed lawfully, fairly and in a transparent manner in relation to individuals;

  b. collected for specified, explicit and legitimate purposes and not further processed in

a manner that is incompatible with those purposes; further processing for archiving

purposes in the public interest, scientific or historical research purposes or

statistical purposes shall not be considered to be incompatible with the initial


  c. adequate, relevant and limited to what is necessary in relation to the purposes for

which they are processed;

  d. accurate and, where necessary, kept up to date; every reasonable step must be

taken to ensure that personal data that are inaccurate, having regard to the

purposes for which they are processed, are erased or rectified without delay;


  e. kept in a form which permits identification of data subjects for no longer than is

necessary for the purposes for which the personal data are processed; personal

data may be stored for longer periods insofar as the personal data will be processed

solely for archiving purposes in the public interest, scientific or historical research

purposes or statistical purposes subject to implementation of the appropriate

technical and organisational measures required by the DPA in order to safeguard

the rights and freedoms of individuals; and

  f. processed in a manner that ensures appropriate security of the personal data,

including protection against unauthorised or unlawful processing and against

accidental loss, destruction or damage, using appropriate technical or

organisational measures.”

2. General provisions

 a. This policy applies to all personal data processed by the Organisation.

 b. The Responsible Person shall take responsibility for the Organisation’s ongoing

compliance with this policy.

 c. This policy shall be reviewed at least annually.

 d. The Organisation shall register with the Information Commissioner’s Office as an

organisation that processes personal data.

3. Lawful, fair and transparent processing

 a. To ensure its processing of data is lawful, fair and transparent, the Organisation

shall maintain a Register of Systems.

 b. The Register of Systems shall be reviewed at least annually.

 c. Individuals have the right to access their personal data and any such requests made

to the Organisation shall be dealt with in a timely manner.

4. Lawful purposes

 a. All data processed by the Organisation must be done on one of the following lawful

bases: consent, contract, legal obligation, vital interests, public task or legitimate

interests (see ICO guidance for more information).

 b. The Organisation shall note the appropriate lawful basis in the Register of Systems.

 c. Where consent is relied upon as a lawful basis for processing data, evidence of opt-

in consent shall be kept with the personal data.

 d. Where communications are sent to individuals based on their consent, the option

for the individual to revoke their consent should be clearly available and systems

should be in place to ensure such revocation is reflected accurately in the

Organisation’s systems.

5. Data minimisation

 a. The Organisation shall ensure that personal data are adequate, relevant and limited

to what is necessary in relation to the purposes for which they are processed.

 b. [Add considerations relevant to the Organisation’s particular systems]


6. Accuracy

 a. The Organisation shall take reasonable steps to ensure personal data is accurate.

 b. Where necessary for the lawful basis on which data is processed, steps shall be put

in place to ensure that personal data is kept up to date.

 c. [Add considerations relevant to the Organisation’s particular systems]


7. Archiving / removal

 a. To ensure that personal data is kept for no longer than necessary, the Organisation

shall put in place an archiving policy for each area in which personal data is

processed and review this process annually.

 b. The archiving policy shall consider what data should/must be retained, for how long,

and why.

8. Security

 a. The Organisation shall ensure that personal data is stored securely using modern

software that is kept-up-to-date.

 b. Access to personal data shall be limited to personnel who need access and

appropriate security should be in place to avoid unauthorised sharing of


 c. When personal data is deleted this should be done safely such that the data is


 d. Appropriate back-up and disaster recovery solutions shall be in place.


9. Breach

In the event of a breach of security leading to the accidental or unlawful destruction, loss,

alteration, unauthorised disclosure of, or access to, personal data, the Organisation shall

promptly assess the risk to people’s rights and freedoms and if appropriate report this

breach to the ICO (more information on the ICO website).





Return and refund policy:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

The following items can't be returned or exchanged

  • Custom or personalised orders

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We don't accept returns if your item has is bespoke or personnalised (engraved with your logo for exemple)

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is transferred.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged during delivery. If you need to exchange it for the same item, send us an email at and send your item to: Faitmaiz - Bienenweg 3 - 1170 Wien - Austria

To return your product, you should mail your product to: Faitmaiz - Bienenweg 3 - 1170 Wien - Austria
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



Data protection act:

Conformément à la loi informatique et liberté

du 6 janvier 1978, vous disposez des droits d'opposition, d'accès et de rectification des données vous concernant en application de la loi n° 78-17 du 6 janvier 1978 relative à l'informatique, aux fichiers et aux libertés. Ces données peuvent être communiquées à des tiers et vous pouvez être amenés à recevoir des offres commerciales ou non. Si vous ne souhaitez pas, il suffit d'écrire à l'éditeur du site en indiquant vos noms, prénoms, adresse, adresses e-mail afin qu'il puisse faire le nécessaire dans le meilleur délais.

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Pierre VENNEN with

Bienenweg 3

1170, Vienna - Austria

tel: +43 670 4069322


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